Work

Real constraints.
Real systems. Real results.

3 case studies — selected engagements from The MergeX Company.

All Retail / E-commerce Technology / SaaS Professional Services D2C

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Retail / E-commerce·Confidential — D2C Retail Brand

D2C Operational Restructure

A direct-to-consumer brand had grown from £0 to £4M in 18 months — then hit a wall. Margins were collapsing, the team was burning out, and leadership had no clear picture of why. MergeX was brought in to diagnose the system and rebuild it for the next phase.

+34%Gross margin improvement

6d → 2dFulfilment time reduction

11% → 4%Refund rate reduction

OperationsRetailMargin Recovery

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All Case Studies

Technology / SaaS

B2B SaaS Go-To-Market Rebuild

A B2B SaaS platform had strong product-market fit and a growing inbound pipeline — but a sales motion that was converting at 8% and a churn rate that was quietly destroying their expansion economics. MergeX rebuilt the go-to-market architecture from diagnosis to close.

8% → 27%Trial-to-paid conversion

4.2% → 1.7%Monthly churn reduction

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Professional Services

Leadership & Growth Strategy

A professional services firm had plateaued at £2M ARR for three consecutive years. Growth had stalled, key talent was leaving, and leadership had no coherent strategy for the next phase. MergeX redesigned the organisational structure and built a compounding growth system.

+£620KARR growth (12 months)

35% → 9%Mid-level attrition reduction

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Real constraints.Real systems. Real results.

D2C Operational Restructure

B2B SaaS Go-To-Market Rebuild

Leadership & Growth Strategy

MERGEX

Real constraints.
Real systems. Real results.